Elder’s Helpline-14567 serves as a platform for redressal of complaints of senior citizens of Punjab: Dr. Baljit Kaur
Kanwar Inder Singh/ royalpatiala.in
The government led by Chief Minister Punjab Bhagwant Mann is committed for the welfare of the elderly. Punjab Social Security Minister Dr. Baljit Kaur said that the grievances of the elderly are being redressed expeditiously through the toll free helpline number 14567 of the department of Social Security, Women and Child Development.
Divulging details, Minister for the Social Security, Women and Child Development said that the Punjab government is committed to provide quick services and facilities to the elderly of the state by serving them with compassion through the helpline. She further said that this helpline serves as a platform for redressal of complaints of senior citizens of Punjab, due to which positive impact is being seen in the lives of senior citizens.
Dr. Baljit Kaur added that the elderly have to face many difficulties in life for any help they can contact at the toll free number 14567 regarding their problems. She further informed that so far 61413 calls (serviceable and non-serviceable) have been received from different districts on this toll free number, out of which 17235 calls (serviceable) have been processed.
Apart from this, 27893 non-actionable calls have been received on this number and cases are being pursued on 16285 calls.
Serviceable calls out of which 9413, pension related 4587, legal 988, abuse 535, Covid support 548 calls, other 389, health related 294, emotional support 210, OAH related 165, carers 52, rescue 42, Activity Center 10, Volunteering 02 have been received.
Elder’s Helpline-14567 serves as a platform for redressal of complaints of senior citizens of Punjab: Dr. Baljit Kaur has appealed to the elderly to make maximum use of this helpline number 14567, so that the elderly can lead a healthy lifestyle without any problems.
ABOUT ELDER HELPLINE NUMBER
Elder line has two key components, a connect centre that has officers who empathise with the senior citizen and understand the problem faced by the elder supported by a strong field support that takes care of “on the field” interventions that are required out of the service requested by the senior citizen. Services offered to senior citizens are broadly categorised into four services:
- Information– Doctors, Hospitals, Old Age Homes, and Activity centres etc.
- Guidance– Legal, Maintenance act related, Pension related queries
- Support– Life, anxiety, relationship management and emotional support
- Intervention– Direct (addressing abuse of elders and conducting rescue of homeless and abandoned elders) and Indirect (building ecosystem)