SBI guided rural branch managers for effectively delivering financial services

SBI guided rural branch managers for effectively delivering financial services

KI Singh/ Patiala

The State Bank of India, Financial Inclusion & Micro Market, Network, Patiala conducted a one day sensitisation workshop here today, for its Branch Managers posted in Rural Area of Punjab & Haryana. The workshop was organised in Bank’s Auditorium situated in Sheranwala Gate building of the Bank. More than 500 Branch Managers working in Rural Branches of State Bank of India in the States of Punjab and Haryana took part in this daylong event.

SBI guided rural branch managers for effectively delivering financial services

The workshop was inaugurated by  J. L. Negi, Chief General Manager & Banking Ombudsman, Reserve Bank of India, Chandigarh. Subhash Joinwal, General Manager, SBI, FI & MM Network, Patiala welcomed all the participants and distinguished guests.

Speaking on occasion, J L Negi, CGM & Banking Ombudsman, RBI, Chandigarh said that RBI has drafted and circulated the guidelines in order to build the capacity and skills of Business Correspondents, for effectively delivering financial services at the grass root level. Negi also guided the participants about various provisions of Banking Ombudsman for redressal of customer grievances.

Speaking on the occasion, Subhash Joinwal, General Manager, FI & MM, SBI, Patiala said that the Bank has taken an initiative to create a separate Network from 1st August 2019, at Patiala for inculcation of residents from unbanked areas. Joinwal told that after creation of new Network for Financial Inclusion and Micro Market at Patiala as many as 200 new Customer Service Outlets have been opened in Punjab, Haryana, Himachal and Chandigarh. More such outlets will be opened in the days to come for reaching out to the people of unbanked areas especially in rural areas of these States, said Joinwal.

The Branch Managers working in the branches of State Bank of India in rural areas of Punjab and Haryana were sensitised and guided in the field of Business Correspondents, Digital Products, Role of Rural Branch Managers in making BC Model viable, Soft and Technical skills, KYC etc. The participants were also guided with latest RBI guidelines on Customer service, Limited Liability, Banking Ombudsman Scheme, Salient features of Currency Notes, Role and Responsibilities of BC Agents. A live demonstration of the whole account opening process at Customer Service Outlet was also provided to the participants.

The one day workshop ended with a vote of thanks by Anuj Bhatnagar, Deputy General Manager of SBI, FI Department, Patiala.